Terms & Conditions

Access to and use of information on www.heartmanual.scot.nhs.uk (the "Website") (including without limitation the Heart Manual Digital Programme) (the "materials") is subject to the terms and conditions set out below and by the disclaimer above.

By using or accessing this Website, you agree to be bound by these terms and conditions. If you do not agree to these terms of use, you must not use the Website.

COPYRIGHT AND PERMITTED USE
NHS Lothian is the owner or licensee of all intellectual property rights in the Website, and the material published on it.

As a user of the Website you:

• may print or download to a local or network hard drive extracts from or whole pages of the materials but only for (i) personal use or (ii) use by you in your role as a licensed and practicing Heart Manual facilitator, provided that you will not delete any copyright notice (for example, "© Lothian Health Board 2014") from any printouts and downloads. All materials will be used/respected in a professional manner at all times.
• will not modify, reproduce or transmit or distribute any of the materials in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of NHS Lothian.
• Where you are accessing the materials as a patient, you confirm that you have been advised to use the materials by a qualified and registered healthcare professional.
• MAY NOT share, email or pass on electronically the materials to other third parties-including without limitation, fellow patients, colleagues or/and /previous/future course attendees.

YOUR ACCOUNT AND PASSWORD
If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. NHS Lothian has the right to disable any user identification code or password, whether chosen by you or allocated by NHS Lothian at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

LINKS TO OTHER WEBSITES
The provision on the Website of a link to another website does not constitute any authorisation to access material held at that location. Links to websites are provided for information purposes only and no responsibility is accepted for the quality of resources to be found on such websites. The contents and material made available on linked websites are completely outwith our control and as such no liability is accepted by NHS Lothian for any damages resulting from accessing or failing to access these websites. No endorsement is expressed or implied by the presence of a link on the Website. The contents of a linked-to website may change without our knowledge and as a result, links may break or may terminate on pages which were not the original targets of a link. No responsibility or liability for the privacy of personal information is accepted for linked to websites, as these are beyond our control.

WARRANTIES
The resources contained on the Website, including all files that are authorised for public and password-protected download or access, are provided on an "as is" basis and without any warranties. Although files are virus checked these cannot guarantee that files are free from computer viruses and no warranty is given that files downloaded or accessed from the Website are free of computer viruses. No warranties are made as to fitness for purpose, quality or completeness of information. NHS Lothian excludes any liability for any errors in or omissions in information provided on or linked to from this Website.

RELIABILITY OF INFORMATION
NHS Lothian uses its best efforts to ensure the accuracy and reliability of information on the Website in accordance with the policies defined for The Heart Manual. However, no guarantees are made that the information contained on Website or associated, or linked to websites is accurate, complete and current at any given time. Information presented on the Website or associated or linked to sites may be changed at any time. The resources made available on the Website are intended to assist users in their use of the National Health Service and are for information only. The Website is not intended in any way to replace the advice of your doctor. Nothing on this Website is intended to constitute advice to you. Specific advice should be sought in specific situations from a properly qualified and registered healthcare professional. Users of the Website agree to inform NHS Lothian if they should come across any material contained which they consider to be potentially in breach of any relevant legislation in order for the appropriate remedial action to be taken.

AVAILABILITY OF THE WEBSITE
Although the Website has been tested and should work correctly under normal circumstances, there are many factors both within and outside of the control of NHS Lothian which may prevent the Website from being available to users of the world-wide-web. No responsibility is accepted by NHS Lothian for any losses that may arise from an inability to access resources on this Website.

PRIVACY AND DATA PROTECTION POLICY
This policy sets out the basis on which any personal data we collect from you, or that you provide to NHS Lothian, will be processed by NHS Lothian.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is NHS Lothian.

INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:

Information you give us. You may give NHS Lothian information about you by filling in any forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the Website and when you report a problem with the Website. The information you give us may include your name, address, e-mail address and phone number.

Information we collect about you. With regard to each of your visits to the Website, NHS Lothian may automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Information we receive from other sources. We may receive information about you if you use any of the other websites operated by NHS Lothian.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

Information you give to us. NHS Lothian will use this information to ensure that content from the Website is presented in the most effective manner for you and for your computer.

Information we collect about you. NHS Lothian will use this information:

• to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve the Website to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in any interactive features on the Website (where relevant), when you choose to do so;
• as part of NHS Lothian's efforts to keep our site safe and secure;

INFORMATION WE RECEIVE FROM OTHER SOURCES
NHS Lothian may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION
NHS Lothian may share your personal information with other NHS Scotland bodies including the Common Services Agency (commonly known as National Services Scotland (NSS)) who host the Website and your local Health Board.

NHS Lothian may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these terms and conditions.

WHERE WE STORE YOUR PERSONAL DATA
All information you provide to NHS Lothian is stored on secure servers operated by NSS.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USE OF COOKIES
A cookie is a small data file that certain websites write to your hard drive when you visit them. This Website uses different types of cookie.

We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use the Website.

The information generated by the cookie about your use of our Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for nhslothian.scot.nhs.uk to find our cookie and the Google Analytics cookie if you wish to delete them.

More information about cookies, including how to block them or delete them, can be found at AboutCookies.org.

Visitors can use this Website with no loss of functionality if cookies are disabled from the web browser.

COOKIES USED BY THIS WEBSITE
This list shows all cookies used by the Website, and what each is used for.

Cookie Name
Purpose
Expiry
__utmb
Google Analytics cookie. This stores the domain name (hash code) of site, pages viewed this session, current time.
30 minutes
__utmc
Google Analytics cookie. This stores the domain name (hash code) of site.
At end of session
__utma
Google Analytics cookie. This stores the domain name (hash code) of site, a unique visitor id (randomly generated number), time of first visit, time of previous visit, current time, number of sessions since first visit.
2 years
__utmz
Google Analytics cookie. This stores the domain name (hash code) of site, time when cookie last set, total number of visitor sessions, number of different channels or sources through which this site was reached, source of the last cookie update, search hit tag identifier (or just 'organic' if reached via normal search hit), search medium, keyword phrase used to find site.
6 months

NHS Lothian does not store any information that would on its own allow us to identify individual users of this service without their permission. Any cookies that may be used by NHS Lothian are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

USER TRACKING
Except as stated already, NHS Lothian will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network services provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is outwith the responsibility or control of NHS Lothian.

GOVERNING LAW
The terms and conditions of use of the Website shall be governed by the laws of Scotland and the exclusive jurisdiction of the Scottish courts shall apply.